Your Answers, Your Privacy

If you've been asked to complete a Springboard survey, or are about to ask your employees or colleagues to complete one, here's what you need to know.

Anonymous: When we say anonymous, we mean it.

If a survey is marked anonymous, your email and/or name is NEVER shared with anyone. It's not even stored in the Springboard database. Even the select few Springboard employees with superuser access to our database cannot see emails. They are actually stored in a separate authentication table, which has even tighter restricted access, and strict protocols for requesting access.

The truth is: we simply don't need those details to provide a high quality service.

So why do we ask for emails?

There are two reasons:

  1. So you can have a login access unique to you, and edit your responses, respond to follow-ups in an easy way.
  2. Some surveys want to be extra sure the right people are responding, so a list of emails are given and links/logins are created for those emails. Even in this case though, the surveys are fully anonymous and there is no way to link answers given to a specific email without full internal authentication access.

So if your survey says 'Anonymous', it is.

How is your data used?

We understand your privacy and data concerns. We are ethical and careful with your data, and want to be fully transparent too. To get the detailed insights required to provide actionable analysis that leads to real action, people need to be able to share their actual thoughts and feelings. That is precious, and needs to be handled with care and trust.

What Survey Owners Can See

A 'collection owner' (typically an HR lead at a company) can create multiple surveys. Each individual survey can have additional survey owners. Collection and survey owners can see:

  • (a)

    All the responses given as typed in the web form — but once again if this is an anonymous survey, then they CANNOT see any email associated with the data. They can only see 'Person 1, Person 2', etc.

  • (b)

    They can see the final analysis shared by the system, such as good/bad points, narrative summaries of issues or connections between topics, numerical representations of the key category breakdown and so on.

Some Springboard employees with roles for maintaining and improving the system can also see this information, but once again they do not have access to emails unless the survey is 'transparent'.

What We DON'T Do With Your Data

Your answers and raw data are NOT shared with any third party.

Your data is NOT added as training data for our AI models.

Aggregated Insights

We do sometimes aggregate data to provide global, aggregated, insights for reports. An example of this would be:

  • “80% of company culture surveys show that cross-team collaboration is the biggest issue.”
  • “When it comes to AI adoption, simply explaining the 'Why' is the top action you can take to get your employees onboard.”

We may give generalised examples (e.g. “slow decision making”) but never use, quote, or include, any actual answer. We also never refer to the collection owner, survey name, or company without express permission from the relevant parties (some companies kindly partner with us on reports and announcements).

This treats your data with the respect it deserves, but also enables us to provide a better service to all who use Springboard, to highlight issues and trends that would otherwise not be seen.

If you do not wish a survey to be included in such aggregation, a collection owner can opt-out by using the contact form on their dashboard once they are logged in.

Questions About Your Privacy?

We're committed to transparency and protecting your data. If you have any concerns, please don't hesitate to reach out.